IT SERVICE MANAGEMENT FORUM (USA) AND INT MEDIA GROUP ANNOUNCE 2ND ANNUAL INTERNATIONAL IT SERVICE MANAGEMENT SUMMIT

• The Business Value of Service Management
• Implementing IT Service Management Programs - Case Studies of Successful Strategies
• IT Service Management Projects - Case Studies of Successful Tactics Including Use of Tools
• IT Service Management Best Practices - Introduction to the IT Infrastructure Library (ITIL)

According to Morton Cohen of Procter & Gamble, conference co-chairman and board member itSMF USA, "We are delighted to work the IT Service Management Forum, the world's largest, and only independent, organization dedicated to assisting business and technical managers achieve IT service management excellence, and assist in running the second annual International IT Service Management Summit. Judging from the success of the initial International IT Service Management Summit, it appears that a vendor neutral event focused exclusively on how standardized processes and best practices can be applied to optimize the delivery of IT services, struck a resonant chord with both corporate IT organizations and IT service providers."

Neil Fairhead of Microsoft Corporation, conference co-chairman and board member of itSMF USA, noted, "Like many other solution providers, we are basing our IT service management efforts on the IT Infrastructure Library (ITIL). The International IT Service Management Summit, is an invaluable opportunity to work closely with many of our major customers on their ITIL initiatives and to educate others as to the power of ITIL and a structured IT service management approach."

According to Dan Kara, VP of Sponsored Events, INT Media Group, "Business and technology managers understand the pivotal role IT plays within their organizations, and that the delivery of high quality IT services is fundamental for the ongoing success of their businesses. The International IT Service Management Summit is the only vendor neutral event specifically designed to educate management level attendees on how standardized processes and best practices can be systematically applied across the entire range of IT support and delivery functions to cut costs and increase quality of IT services."

To learn more about attending or sponsoring the IT Service Management Summit, please visit www.intmediaevents.com/itsms/fall02 or contact Juliet Sigmann at [email protected] or call 508-870-5858 x119. For information or complete details on exhibiting or any sponsorship opportunity, please contact Elaine Mershon at 508-533-4995 or at [email protected].

About itSMF
The Information Technology Service Management Forum (itSMF) is a global consortium of more than 400 international corporations (4,000 individual members) responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL), which provides a structured framework consisting of systematic and professional road maps for managing complex IT environments. For more information, please see www.itsmf.com.

About INT Media Group
INT Media Group (Nasdaq: INTM), (www.internet.com) headquartered in Darien, CT, is a leading provider of global real-time news, information and media resources for Internet industry and information technology professionals, Web developers and experienced Internet users. INT Media Group includes the internet.com and EarthWeb.com Network of over 150 Web sites and 200 e-mail newsletters that generate over 225 million page views monthly. INT Media Events include nearly 40 offline conferences and trade shows on Internet and IT-specific topics that are aligned with our Network of Web sites and e-mail newsletters. In addition, INT Media Research publishes research reports analyzing the Internet and information technologies sectors worldwide.

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Contact:

For information about the conference:
Juliet Sigmann
Marketing Manager
(508) 870-5858 x119
[email protected]

For INT Media Group Information:
Mary Ann Boland
Marketing and Public Relations Associate
212-547-7939
[email protected]

All current INT Media Group, Inc. press releases can be found on the World Wide Web at http://www.internet.com/corporate/press.html.